Reviews

Our Reviews

At Hortons, we hold our customers in the highest regard and are dedicated to delivering exceptional customer service at every step. Don’t just take our word for it, though! We invite you to explore a selection of reviews shared by our valued customers below, so you can get a glimpse of their experiences and perspectives on our services.

We believe that the voice of our customers speaks volumes about the quality of our services. We are proud to receive such positive feedback, and we continuously strive to maintain the highest standards in customer care. Your satisfaction is our ultimate goal, and we look forward to serving you with the same level of excellence that our customers have come to expect.

EXCELLENT

111 reviews on

Steven Bloor

26/05/2023

Visited Hortons several times to get a quote together for my parents bathroom. Laura in particular is a credit to this company, she remained patient with us whilst providing detailed information about all products. We have placed an order and would 100% recommend them to others. Thank you for providing a professional service.

Paula Stewart

16/05/2023

I am so pleased I went to Hortons for my bathroom suite. Laura was very knowledgeable and the choice was excellent. I needed the items fairly quickly and she ensured they arrived on time. My plumber said the tape she recommended for going around the shower base was an excellent idea. Thank you Laura for a pleasant experience and for all your help. I would certainly go back to Hortons if I needed anything further.

Martin Mccluskey

07/05/2023

Went for information and they was very helpful

Trevor Holbrook

02/05/2023

Lost the use of my shower over the bank holiday. Went to Hortons as soon as it opened the day after. Excellent service by a very patient employee who was a big help for someone like me who doesn’t read instructions properly 😉 . Just tried out the shower that was supplied, & it was as good as the service. Very satisfied.

Lynn Orton

12/04/2023

When searching for an en-suite, popped into a few bathroom places, including Hortons which was where I met Laura. After a few appointments with her, I can truly say this girl knows her stuff, and has the customer at heart and their specific needs. I dropped this note afterwards and am more than happy to oblige with a review. “Thank you once again - genuinely - for all your time and help, especially during this time when my brain isn’t totally in gear. It’s lovely to put my trust into someone who can just help me sort it, and allow me to put one spinning plate down. I get that it’s ok to order from the internet but nothing can beat the human touch, guidance and expertise from someone like yourself.”

David Owens

29/03/2023

Exceptional service from start to finish from Laura, Marcus and the team

Tony Packer

27/12/2022

Always very helpful and a lovely showroom.

Anthony Gilbody

22/12/2022

Recommended by local plumbers merchant to obtain ceramic seals for the kitchen taps. Tried loads of other places and online sites. Went in to Horton's and the extremely, friendly chap behind the counter took the original and within two minutes had exact replacements. Well. Impressed!!

Carol Sparrow

16/12/2022

Excellent service and far superior in ALL ways to the many other bathroom showrooms I visited. Laura Vale was extremely well informed on the entire range and provided prompt and educated advice and suggestions throughout. The showroom has a good range of stock and is well displayed. They were recommended to me by a satisfied neighbour and in turn I recommend them 100% to anyone else.

Paul Newton

15/12/2022

Just ordering our second bathroom with Hortons. Laura has helped us design and plan our bathroom and she has a good understanding of our needs so hopefully in the new year we will get it fitted. We have 2 more en-suites to do next year and will be entrusting Hortons and Laura to sort us out. Even the delivery driver ( sorry forgot his name) is totally customer focused.

Load more